Collab.com
Pricing Model
Contact for Pricing
AI Tool Description
Collab provides cloud contact center software enhanced by AI for over 15 years. Their solution covers over 70 countries and serves more than 600 customers.
Collab offers a web-based omnichannel management platform that supports voice, video, e-mail, instant messaging, and social media in a single interface. The platform also features interactive voice response (IVR) and AI-powered bots for self-service. Advanced, real-time reporting and quality monitoring can be performed with speech analytics and voice and screen recording features.
Features
- AI-powered omnichannel management
- WebRTC-based and browser-friendly
- Real-time, advanced reporting
- Speech analytics
- Voice and screen recording
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