Quivr

Quivr: AI-Enhanced Customer Support Automation

Quivr is an AI tool that significantly improves the efficiency of customer support teams by providing AI-powered reply suggestions and auto-resolutions within Zendesk. It is designed to cut the ticket resolution time by 60%, streamlining customer service operations and enabling businesses to turn their customer service into a driving force for business growth. With a heavy focus on automation of up to 60% of all tasks, Quivr aims to boost customer satisfaction and overall business value.

"Quivr seeks to revolutionize customer service by offering a suite of AI-powered features that works in tandem with Zendesk."

Key Features of Quivr

• AI-Powered Reply Suggestions: Quivr analyzes customer queries and offers intelligent reply suggestions to support agents.
• Automatic Resolution: Quivr has the capability to independently respond to customer inquiries with effective solutions to common issues.
• Knowledge Base Integration: The tool can pull from external information sources to aid in resolving customer tickets.
• Automatic Categorization: Tickets are organized automatically based on predefined business rules.
• Sentiment Analysis: Quivr reads customers' emotions to help prioritize responses.
• Unified Brand Voice: The platform ensures consistency across all customer support communications.
• Advanced Analytics: Offers insights into customer interactions and support efficiency.
• Customer Analytics: Allows for gathering and analyzing customer data for informed business decisions.

Integration and Reliability

Quivr's promise of a hassle-free start is backed by a "plug and play" installation, requiring only one click to integrate with your existing Zendesk setup. Its reliability is underscored by offering dedicated support, ensuring smooth operations for customer support teams. Another benefit is the commitment to data security and compliance, with Quivr meeting standards such as SOC2 and GDPR.

"With just a single click, Quivr seamlessly integrates with Zendesk, placing powerful AI tools at the fingertips of customer support teams."

The tool is entrusted by various companies, underscoring its capability and effectiveness in improving customer support operations. Quivr's AI-driven features not only offer reply suggestions and automated resolutions but also drive analytics, leading to more impactful customer service engagements and long-term business success.