Teneo

Teneo AI Platform Overview

Teneo is a comprehensive Agentic AI platform specifically designed for enhancing contact center operations and delivering a transformative voice AI experience across customer service channels. Aiming to make AI agents the smartest in the market, Teneo focuses on achieving an agentless contact center by fully automating Tier 1 support. This platform supports omnichannel interactions, providing consistent experiences whether customers are reaching out through voice, chat, or apps.

"With over 17,000 AI agents in production, Teneo enables global enterprises to achieve unparalleled efficiency and impact."

By leveraging the capabilities of Teneo, enterprises are empowered to conduct Contact Center Automation with cutting-edge technology, ultimately contributing to substantial cost savings and increasing customer satisfaction.

Key Features of Teneo

• Omnichannel Consistency: Teneo ensures a cohesive customer experience across voice, chat, apps, and email, using one unified system.
• Voice AI That Scales: The platform offers scalable solutions that manage millions of monthly voice interactions with high precision.
• Seamless Development Lifecycle: From building to deploying and optimizing, the entire lifecycle of conversational AI is managed within Teneo.
• Enterprise-Grade Security: Teneo incorporates governance, monitoring, and compliance to ensure the security and reliability of the service.
• Effortless Integration: It can easily integrate with large language models (LLMs), Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) systems, and legacy systems without disrupting existing operations.
• Actionable Insights: Teneo provides advanced analytics to enhance customer interactions and foster continuous improvement.

Real-World Impact and Enterprise Alignment

Teneo is not only about orchestration of conversations but also about aligning with the stringent requirements of large enterprises, including compliance, security, and existing processes. Its conversational AI platform is robust enough to handle the demands of significant call volume while maintaining high accuracy and adhering to enterprise standards.

"Enterprises trust Teneo to scale operations, improve efficiency, and deliver measurable outcomes."

Notably, businesses utilizing Teneo have observed a substantial reduction in operational costs and increases in Customer Satisfaction Scores (CSAT), demonstrating the real-world effectiveness of Teneo’s AI solutions.

• Savings of $32.4 million monthly from automated Tier 1 support.
• A 99% resolution accuracy demonstrating the reliability of the system at scale.
• An 18% increase in CSAT, showing the positive effect on customer satisfaction.

Transformation Through Teneo

Teneo's advanced capabilities make it a formidable tool for enterprises aiming to harness the power of AI for customer service. With a clear focus on Tier 1 support automation, voice AI, and omnichannel customer experience, Teneo stands out as a solution that not only promises cost reduction and efficiency improvements but also focuses on the quality of customer interactions.

Through its conversational AI and automation solutions, Teneo is positioned as a future-facing platform that can support corporations to navigate from initial automation stages to achieving a completely agentless operation, thus transforming customer service into a powerful engine for business growth.